Ambient and asynchronous

Agent inbox

An agent inbox is a queue of decisions rather than a list of conversations, where each item carries the context needed to decide and the action already prepared.

Control sits with the person

When to use it

As soon as agents run without a person watching, and particularly when several agents report to the same person.

What it prevents

Chat becoming the container for background work, which makes it impossible to see what needs attention.

Needs a decision3 waiting
Approve the supplier switch?
Comparison attached. Action prepared.
Approve
Which address is current?
Two on file. One question, one answer.
Choose
Review before it sends
Draft ready. Goes at 17:00 unless stopped.
Review
A queue you can empty, rather than a thread you scroll.

Who ships it

Related patterns: Escalation triad · Mission control · Interruption budget

All agent design patterns

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