Handover

Intent preview

An intent preview is a statement of what an agent plans to do, written in the user’s vocabulary and shown before any consequential action, with at least three responses available: proceed, edit the plan, or take the task back.

Control sits with both parties

When to use it

Any action that is irreversible, involves money, is visible to a third party, or changes something the person cannot easily restore.

What it prevents

Users feeling ambushed by actions they did not authorize, which is the failure that leads them to turn the feature off entirely.

Travel assistantwaiting on you
Your 10:05 flight was cancelled. Here is the plan.
  1. 1Cancel UA456
    Refund to original card
  2. 2Rebook DL789, 14:30 non-stop
    Next confirmed seat, no connection
  3. 3Tell the hotel you arrive late
    The hotel, booking 8841
  4. 4Email the new itinerary
    To you and to Jane

Who ships it

Sources

Related patterns: Editable plan · Action guard · Autonomy dial

All agent design patterns

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