Four months of AI enablement for 40 people across departments

The situation

The agency had enterprise AI tooling in place, including ChatGPT Enterprise and AI marketing tools, and a leadership AI task force had a mandate to get value from it. It did not yet have a plan for turning those licenses into changes in how people work, in a professional services business with high quality standards.

What we did

We designed the program together with the task force, in line with the priorities set up by leadership.

• A custom training program built around the agency’s own departments, workflows and quality standards.
• Enablement delivered over four months to forty people across departments. The time between sessions let participants bring problems from their own work to the next session.
• ChatGPT power skills beyond prompting: when to build a custom assistant, when to work inside a project with accumulated context, when to run deep research, when to reach for organizational knowledge.
• Specific use case support and open office hours for the work participants had in progress.

How the program was structured

The program ran as a series of sessions for the same group over four months. The client’s own task force owned it, the champions were spread across departments, and open office hours gave people a place to bring the problem that was blocking them.